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📄 TERMS & CONDITIONS – GRADINGPOINT

Version: September 2026

Article 1 – Identity of Gradingpoint

Gradingpoint is a company established in Spain.

Trading name: Gradingpoint
Address: Headquarters: Avda. Gamonal 12,1, 29631 Malaga, Spain
NIF B88689708
Email: info@gradingpoint.com
Website: gradingpoint.com

Administrative processing, grading, authentication, quality control, encapsulation and other activities may be carried out wholly or partly from Spain or another location.

These General Terms and Conditions do not affect any mandatory statutory rights of consumers.

Article 2 – Definitions

In these General Terms and Conditions, the following terms shall have the following meanings:

Gradingpoint: the company providing grading services, authentication services and any other products or services.

Customer: any natural person or legal entity entering into an agreement with Gradingpoint.

Consumer: a natural person acting for purposes outside their trade, business, craft or profession.

Collectible: any collectible item submitted by the Customer for assessment, grading, authentication, encapsulation or a related service. This may include, among other things, trading cards, Pokémon cards, One Piece cards, sports cards, promotional items, booster packs, sealed products and other collectibles.

Webshop Product: a physical product offered and sold by Gradingpoint through its webshop or another sales channel.

Agreement: any agreement between Gradingpoint and the Customer relating to a product, grading service or other service.

Article 3 – Applicability

These General Terms and Conditions apply to all offers, orders, agreements and services provided by Gradingpoint, unless otherwise agreed in writing.

The General Terms and Conditions are made available to the Customer before or at the latest upon conclusion of the Agreement, allowing the Customer to read and store them.

By placing an order or entering into an Agreement, the Customer confirms that they have had the opportunity to read these General Terms and Conditions.

Mandatory statutory rights and consumer protection provisions remain fully applicable to Consumers.

Article 4 – Offers and Prices

Gradingpoint's offers contain a clear description of the products or services offered and, where applicable, their main characteristics.

Prices and any additional costs are clearly stated before the Agreement is concluded.

Prices for Consumers include VAT unless expressly stated otherwise.

Obvious errors or mistakes in prices, descriptions or offers do not bind Gradingpoint where it is reasonably clear to the Customer that an error has occurred.

Price changes do not affect Agreements that have already been concluded.

Article 5 – Conclusion of the Agreement and Payment

An Agreement is concluded when the Customer accepts an offer from Gradingpoint and meets the applicable conditions.

Gradingpoint may refuse or cancel an order or assignment in cases including fraud, misuse, non-payment, an obvious error in the offer or where performance of the assignment is reasonably impossible.

Where an amount already paid must be refunded, this will be done in accordance with the applicable statutory rules.

Payment shall be made using the payment methods offered by Gradingpoint at the relevant time.

Article 6 – Shipping Collectibles to Gradingpoint

When a Customer sends a Collectible to Gradingpoint for grading, the Customer is responsible for packaging the Collectible carefully and adequately.

Gradingpoint advises the Customer to ship the Collectible well protected, with tracking and insured for at least the full value of the contents of the shipment.

The Customer is responsible for selecting an appropriate shipping method and arranging adequate transport insurance.

The risk of loss or damage during shipment to Gradingpoint remains with the sender until the Collectible has been received by Gradingpoint, unless mandatory law provides otherwise.

The Customer must send the Collectible to the submission address provided by Gradingpoint.

Article 7 – Receipt and Registration of Collectibles

Upon receipt, Gradingpoint may register and identify the Collectible using, among other things:

  • photographs;

  • visual characteristics;

  • quantities;

  • serial numbers;

  • packaging or seal characteristics;

  • distinguishing features;

  • condition of the item;

  • internal registration data.

This registration may be used for identification, administration, quality control, security, processing and tracking the status of the assignment.

The Collectible remains the property of the Customer. Receipt of a Collectible by Gradingpoint does not transfer ownership to Gradingpoint.

Article 8 – Suitability and Authenticity

Gradingpoint may assess, before or during processing, whether a Collectible is suitable for the requested service.

Gradingpoint may refuse or terminate an assignment where, for example:

  • a Collectible is suspected of being counterfeit, forged or manipulated;

  • authenticity cannot be sufficiently established;

  • restoration, alteration or other relevant manipulation is suspected;

  • the Collectible is unsuitable for the selected service;

  • its dimensions, construction or condition prevent processing;

  • the Collectible presents a risk to equipment, employees or other Collectibles;

  • the requested service cannot be performed on the Collectible.

If a Collectible cannot be assessed due to suspected counterfeiting, manipulation or inability to establish authenticity, the work actually performed may be charged.

Such work may include receipt, registration, inspection, authentication assessment, processing and administration.

If any amount already paid must be refunded after deduction of applicable costs, this will be done in accordance with the applicable statutory rules.

The Collectible will be returned to the Customer after termination of the assignment.

Article 9 – Grading and Authentication

Every Collectible submitted for a grading service is assessed and authenticated by Gradingpoint.

Grading consists of a professional assessment of the condition, characteristics and quality of the Collectible. Authentication consists of an assessment of authenticity and the identification of possible counterfeiting, manipulation, restoration or other alterations.

The assessment may include, among other things:

  • condition;

  • centering;

  • corners;

  • edges;

  • surface;

  • print quality;

  • packaging or seal;

  • visible signs of manipulation;

  • authenticity;

  • other relevant characteristics.

Grading and authentication are professional assessments carried out based on the available characteristics, expertise and grading criteria of Gradingpoint. A specific grade therefore cannot be guaranteed in advance.

A grading and authentication result does not guarantee:

  • a specific grade;

  • acceptance by another grading company;

  • a particular sales price;

  • future market value;

  • an increase or decrease in value.

Gradingpoint cannot guarantee that every form of counterfeiting, restoration or manipulation will be detected under all circumstances.

Article 10 – Encapsulation and Slab

Where included in the selected service, the Collectible will be placed in a protective case, hereinafter referred to as the slab, following grading.

The Collectible will be processed in accordance with the selected service and, where applicable, provided with the relevant identification and grading information.

After correct delivery, the Customer is responsible for damage resulting from improper use, incorrect opening, modification, tampering or other actions affecting the slab.

Opening or modifying a slab may affect the condition, identification, authenticity or validity of the original grading.

Article 11 – Care, Loss and Damage

Gradingpoint handles received Collectibles with the utmost care throughout processing and storage and takes appropriate measures to prevent loss, damage and mix-ups.

If a Collectible is demonstrably lost or damaged while under the responsibility of Gradingpoint and the damage is attributable to Gradingpoint, Gradingpoint shall be liable in accordance with applicable law.

When determining the value of a lost or damaged Collectible, the reasonably demonstrable market value immediately prior to the damaging event shall be taken into account.

This may include recent comparable completed sales and reliable evidence provided by the Customer.

Future increases in value, a grade that might have been obtained, speculative value or unrealised sales prices will not be taken into account.

To the extent permitted by law, Gradingpoint's liability is limited to a maximum of €500 per Collectible.

Gradingpoint is not liable for damage resulting from:

  • normal fluctuations in market value;

  • differences in grading between individual graders or grading companies;

  • acts or omissions of the Customer;

  • acts or omissions of third parties;

  • damage during shipment to Gradingpoint where the risk remains with the sender;

  • damage after correct delivery to the Customer;

  • indirect damage, consequential loss, loss of profit or missed sales.

A limitation of liability does not apply where such limitation is prohibited by law.

Article 12 – Processing Time

Any stated processing times are indicative unless a binding period has expressly been agreed in writing.

Gradingpoint will make reasonable efforts to process assignments within the stated timeframe.

A delay does not automatically entitle the Customer to cancellation, compensation or a refund unless otherwise provided by applicable law.

Mandatory statutory rights of Consumers remain unaffected.

Article 13 – Right of Withdrawal

For distance contracts with Consumers, a statutory 14-day withdrawal period applies to the grading service, starting on the day the Agreement is concluded.

The Consumer may exercise the statutory right of withdrawal during this period without giving a reason.

If the Consumer expressly requests that the grading service begins during the withdrawal period, the statutory rules concerning the right of withdrawal and payment for work already performed shall apply.

If the grading service is fully performed during the withdrawal period and the statutory requirements for the expiry of the right of withdrawal have been met, the right of withdrawal expires at that point.

Where a statutory exception to the right of withdrawal applies, that exception shall apply in accordance with the law.

Article 14 – Conformity and Complaints

Webshop Products must conform to the Agreement and have the characteristics that a Consumer may reasonably expect.

Statutory rights relating to conformity, defects and consumer protection remain applicable.

Complaints can be submitted to:

Email: info@gradingpoint.com

When submitting a complaint, the Customer should preferably provide the order number, a description of the issue and, where relevant, photographs.

Gradingpoint aims to provide a substantive response to complaints within 14 days.

Any internal complaint period does not limit the statutory rights of Consumers.

Article 15 – Photographs and Visual Material

Gradingpoint may take photographs or other visual recordings of Collectibles during receipt, registration, grading, quality control, encapsulation and shipping.

These images may be used for:

  • identification;

  • administration;

  • quality control;

  • security;

  • archiving;

  • documenting the condition of a Collectible;

  • customer service;

  • documenting the work performed.

Gradingpoint may also use images of Collectibles for informational, commercial or promotional purposes, provided that unnecessary personal data or confidential information is not disclosed.

The Customer may object to the commercial or promotional use of images of their Collectible.

Such an objection does not restrict use that is necessary for administration, security, identification, quality control or performance of the Agreement.

Personal data is processed in accordance with Gradingpoint's Privacy Policy.

Article 16 – Account and Security

Where the Customer creates an account, the Customer is responsible for providing accurate information and keeping login credentials confidential.

The Customer must inform Gradingpoint as soon as possible if they suspect that their account or login credentials are being used without authorisation.

Gradingpoint may temporarily restrict or block an account where necessary for security, fraud prevention, misuse or another legitimate reason.

Article 17 – Force Majeure

Gradingpoint is not liable for delays or failure to perform an Agreement where this results from circumstances beyond Gradingpoint's reasonable control.

Such circumstances may include disruptions to transport, infrastructure, electricity, internet, equipment, software, suppliers, government measures, natural disasters, fire, war, strikes and other comparable circumstances.

If a force majeure situation continues for an extended period, Gradingpoint and the Customer may agree on how the Agreement will be handled further.

Article 18 – Amendments to the General Terms and Conditions

Gradingpoint may amend these General Terms and Conditions where there is a valid reason to do so, including changes in legislation, services or business operations.

For Agreements already concluded, the version of the General Terms and Conditions applicable at the time of conclusion shall remain applicable, unless an amendment is legally permitted or required.

New versions of the General Terms and Conditions will be clearly published on the website.

Amendments do not affect mandatory statutory rights of Consumers.

Article 19 – Applicable Law and Disputes

Agreements with business customers are governed by Spanish law, unless otherwise agreed in writing.

For Agreements with Consumers, the law applicable under the relevant international and European rules shall apply. Any choice of Spanish law does not limit the protection afforded to the Consumer by mandatory provisions of the law that would otherwise apply.

Disputes shall be submitted to the competent court in accordance with the applicable statutory rules.

Gradingpoint and the Customer will first attempt to resolve any dispute amicably.

Article 20 – Final Provisions

If any provision of these General Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects its purpose and intent.

These General Terms and Conditions were last updated in September 2026.

Gradingpoint
Email: info@gradingpoint.com
Website: gradingpoint.com